Legal

Refunds & Cancellation Policy

Last updated: 20 September 2026

Free tier

The free tier is free. There is nothing to cancel or refund.

Cancelling a paid plan

You can cancel a paid plan at any time by emailing support@densilo.com or from your account. On cancellation, your plan remains active until the end of the current billing period, after which it is not renewed. You will not be charged again once cancelled.

Refunds

If you were charged in error, or the paid service was materially unavailable due to a fault on our side, contact us within 7 days of the charge and we will refund the affected amount to your original payment method.

Usage-metered charges that reflect service you actually consumed are generally non-refundable. If you believe your metered usage is wrong, contact us and we will investigate and correct any error.

How to request a refund

Email support@densilo.com from the address on your account, with your account identifier and the charge in question. We respond within two business days, and approved refunds are processed through Razorpay to your original payment method, typically within 5–7 business days depending on your bank.

Contact

Gengraft Tech Private Limited — support@densilo.com